Advance Auto Dialer and Call Center Software with Multi Level User Management

Are you looking for an advance auto dialer and call center software with multi-level user management? Then, you are at the right page.

An online multi-integrated dialer called ICTBroadcast provides different websites for both users and admins. Every user may control their campaigns completely. The user is able to individually and separately manage, watch over, and operate various campaigns.

Do you want to know more about it? So, let’s proceed with further information.

ICTBroadcast- As a Full Service Call Center Software

Various telemarketing and broadcasting campaign types that cater to a range of venture cases are supported by ICTBroadcast. It becomes a full multi-level telemarketing and call center platform when used in such telemarketing and call center campaigns.

Internet Telephony Service Providers (ITSP) who want to offer hosted auto-dialer, predictive dialer, progressive dialer, power dialer and call center services to their venture customers via their own platform can use the ICTBroadcast service provider edition.

Through its REST API, ICTBroadcast supports sophisticated and comprehensive call center functionality for both inbound and outbound calling, including power dialing, predictive dialing, press 1 support, and dynamic dialing. Additionally, ICTBroadcast’s REST API makes it simple to integrate with any third-party application.

User Management at Many Levels

The roles of ICTBroadcast are as follows:-

1. Admin

The owner of the ICTBroadcast setup is the Admin. The total ICTBroadcast setup and resources are managed and watched by the admin. A tenant or client is created, and resources are assigned to him. Administrators generate and control all resources, including extensions and DIDs, Billing, pricing, plans, and routes, are configured by the admin.

2. Tenants & Clients can control user

Tenants and Clients can control user, supervisor and agent accounts. Many user, supervisor, and agent accounts are all created and managed by the tenant. Resources like extensions and DIDs are assigned to each user by the tenant or customer.

3. User

New campaigns are created by the user. User controls and keeps an eye on all his resources, data and initiatives.

4. Supervisor

The supervisor keeps an eye on the reports and campaigns of one or more users and agents working for the same tenant.

5. Agent

Agents place, receive, and transfer calls while corresponding with callers and call receivers. Agents oversee both internal and external marketing, including anticipatory, advanced and preview ones.

How to Create a Campaign

Consider how quickly and easily you could send all of these communications to every employee without keeping track of who received what. The only thing you need to do is set up a campaign, which merely required a few clicks. You must decide whether you want to use SMS or audio communications for this. E-mails can also be delivered, but not everyone checks their email as frequently as they check their phone, so a voice message or SMS campaign would be ideal in this circumstance.

To create a campaign, you can follow this procedure:-

• Visit the Campaigns tab.
• Select Create Campaign.
• Now, choose Message Campaign.
• Select the contact list > Message
• Click Save & Run.

You can seek feedback from your staff also to communicating your message. You might enquire about their opinions on a certain subject. You need to know if they are happy, if there are any problems, and whether they can record messages.

Conclusion

Our solution is made to assist businesses in streamlining their communication procedures and provide real-time data insights to users. We are grateful for your trust in our products and expect continuing to work with you for a very longtime.

If you are looking for an advanced auto dialer software with multi-level user management, then contact ICTBroadcast now!

We hope this article is helpful for you to understand our software and how it can help you.

FAQs

Q: – Does ICTBroadcast allow the user and admin to place calls to locations worldwide?

A: – Yes. ICTBroadcast allows you to call anywhere in the World and conduct outbound communication campaigns. Moreover, if you want to use the inbound calling, then you must have a registered DID which will enable your staff to answer calls from leads immediately.

Q: – In which field can ICTBroadcast be implemented?

A: – A very broad range of industries can use ICTBroadcast, including TV channels and newspaper offices, to interact with and communicate with big groups of people.

 

Related CTN News:

Opera GX: Designed For Gamers And Enthusiasts

Microsoft Intends To Invest $10 Billion In ChatGPT’s-Owner OpenAI: Semafor

Twitter: “No New User Data Leaks Detected As A Result Of System Bug”