Hawaiian Airlines Tries To Recover After Internet Glitch

(CTN News) – Since Friday morning, Hawaiian Airlines has been experiencing delays and cancellations due to an internet outage caused by a third-party provider that caused them to lose connection.

There was a passenger who told HNN that her 11:30 a.m. flight from Maui to Kona on Friday was delayed 12 hours, and she didn’t make it home until midnight as a result.

“I’m very disappointed because I love Hawaiian food so much. A long-time Hawaiian Airlines passenger, Victoria Mikaele, said she has flown Hawaiian Airlines for most of her life.

“We were all thinking, oh, we could just paddle there, we could just swim there, we could just paddle there.”

A high school golf team from Moanalua High School was participating in a tournament on Kauai, but the flight they were supposed to take to the island was canceled overnight, leaving them stranded at the Lihue airport overnight.

In the words of Trisha Carreira, the parent of one of the Moanalua High School students, “It was very frustrating as a parent to know that your child would be sleeping at the airport during this flight,” she said.

By the time they found out their flight was cancelled, and by the time they realized they weren’t able to get on the last flight, all the hotels had already been booked.

Earlier on Friday night, Hawaiian Airlines sent a statement to HNN stating the following:

On behalf of Hawaiian Airlines, Chief Operating Officer Jon Snook issued a public apology to customers on behalf of the company on Saturday afternoon.

It is our sincere apologies if you have been delayed this weekend as a result of our delay. We understand that this is a very important weekend with graduations and Mother’s Day coming up, and we apologize if we disrupted people’s travel plans,” said Snook in a statement.

“As a dependable airline, we pride ourselves on being the best in the industry and will do our best to make this right for people and get our airline back on schedule as soon as possible.”

As part of the company’s response, travelers who have been affected have been given travel credits. Furthermore, the company is committed to working with guests to resolve specific circumstances and make things right in the future.

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