(CTN News) – Earlier this week, Kraft Heinz announced that it was recalling more than 83,000 cases of individually wrapped cheese slices due to the possibility that part of the wrapper could stick to the product, which could cause gagging and even lead to choking.
There was a temporary problem with one of the wrapping machines at the Pittsburgh-based company, based in Chicago and Pittsburgh, that enabled a thin piece of film to remain on the slice, as reported in a news release on Tuesday.
According to the company, the strip remained attached to the cheese even after it was removed from its wrapper.
In a statement announcing the voluntary recall that Kraft Heinz released, Kraft Heinz explained that “if the film sticks to the slice and is not removed, it could be unpleasant and potentially cause choking risks.”
Kraft Singles American Pasteurized Prepared Cheese Product, a 16-ounce product, was recalled by the company due to the fact that its “best by” date was between Jan. 10, 2024, and Jan. 27, 2024 on the product label.
The other products that are subject to the recall are the 3 pound multipacks of Kraft Singles American Pasteurized Prepared Cheese that had a “best by” date between January 9, 2024, and January 13, 2024.
In response to a number of complaints about consumers finding the plastic stuck to a slice of bread, the company discovered the issue.
Six specific complaints were also received from consumers, who said they choked or gagged after swallowing the film as a result of choking.
The company said that there have been no serious injuries or serious health issues reported, and that the machine has been repaired.
Kraft Heinz said that all other processing machines had been thoroughly inspected following the incident.
There is no need for consumers to consume the recalled products, and they may return them to the point of sale for an exchange or a refund if they bought them, Kraft Heinz said.
If consumers have any questions, they can contact Kraft Heinz from 9 a.m. all the way until 6 p.m. Monday through Friday, Eastern Standard Time, at 1-800-280-8252 to find out if their products are part of the recall and to receive reimbursement for them.
The company said in a statement that it is committed to upholding the highest safety and quality standards, and apologizes for any inconvenience this may cause.