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In Abuja, First Bank Launches Digital Self-Service Banking



In Abuja, First Bank Launches Digital Self-Service Banking

(CTN News) – An automated digital banking branch was launched by First Bank of Nigeria Limited in Abuja on Tuesday.

FirstBank’s Group Managing Director/Chief Executive, Dr. Adesola Adeduntan, described the FirstBank Digital Experience Centre (DXC) as “a very momentous occasion for us as a bank.”.

As the oldest First Bank in the country with almost 130 years of existence, he said that the bank had weathered many challenges in the ever-changing environment in which banks operate.

Adeduntan also noted that FirstBank has invested heavily in modern technology infrastructure, leading the way in the digitisation of the banking industry as well as providing a convenient, seamless, safe, and secure banking experience for more than 42 million First Bank customers.

It is the first fully automated interactive digital branch of its kind in the Nigerian banking industry and the third branch to be opened by the bank that will represent the revolution in digitisation of operations with no need for tellers or human interaction.

The banking hall is equipped with digital screens, self-service terminals, card-issue kiosks, ATMs, humanoid robots, video banking, artificial intelligence, and serves as a one-stop platform to redefine the customer’s First Bank experience through integrated digital screens, self-service terminals, self-service terminals, and kiosks that issue cards.

“I am highly enthusiastic about the prospects it offers to our esteemed customers – both current and prospective.”

It was his intention to assure the customers that the First Bank would continue to lead the way in customer-driven innovation as well as next-generation digital capabilities.

As he explains, “Our goal is to continually redefine the customer journey experience, improve efficiencies, and create remarkable interactions with customers.”

A number of customer-led digital platforms and innovative products and services have been introduced by First First Bank over the years, including FirstMobile, Lit App, FirstOnline – internet banking, FirstMonie, USSD (*894#), and Chat Banking, among others.

In the last few years, these digital channels have led to an impressive milestone, with over 22 million online subscribers, making the financial institution one of the fastest-growing digital penetrations among Nigerian banks.

According to him, there is no alternative to reinventing oneself in today’s highly volatile environment. Only agility can provide you with a sustainable advantage over your competitors. The reason is that nothing else can be sustained; everything else you produce will be replicated by someone else.”

“If you observe, these centers are located in very high-traffic areas,” he told THISDAY. Additionally, they are open to the public, so customers are able to carry out their banking transactions regardless of their nature, such as depositing cash, withdrawing cash, or transferring funds.

If you have misplaced your card and wish to print a new one, you are welcome to do so. Therefore, it is open 24 hours a day.

In order to provide a wholesome customer experience, DXC decided to expand with a second branch opening at the University of Ibadan in August 2023. Today, DXC’s digitisation train has reached Nigeria’s capital city, and the digitisation train continues to roll.

“I congratulate the Abuja Wuse community on hosting the first digitised branch in Nigeria’s political and administrative capital. I am excited about the prospects it will offer our esteemed customers.


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