(CTN News) – Zoom has recently made a strategic decision to enhance its competitive advantage in the market by offering artificial intelligence (AI) features to its paid customers without any extra charges.
This move reflects the increasing acknowledgment of businesses’ requirement for affordable AI tools, as emphasized by Ricky Kapur, the Asia-Pacific head of Zoom.
Zoom’s Innovations Powered by Artificial Intelligence
The video-conferencing company has been actively working on and releasing AI-powered features. This collection of tools includes the AI Companion (formerly known as Zoom IQ) and Zoom Docs.
The AI Companion is specifically designed to automate repetitive tasks like drafting chat responses and summarizing meetings. On the other hand, Zoom Docs, which will be accessible to everyone soon, provides a comprehensive document workspace with advanced collaboration tools.
These AI capabilities are included in subscription plans, which range in price from $149.9 to customized pricing for the Enterprise plan.
Zoom’s AI Architecture and Privacy Assurance
Zoom utilizes a federated multi-model AI architecture to power its AI capabilities. This framework integrates various large language models, both from third-party sources and Zoom’s proprietary model.
The objective of this approach is to optimize performance and reduce latency. In response to previous concerns regarding data privacy, Zoom has made it clear that customer data will not be utilized for training its AI models. Instead, the company will rely on publicly available data and other non-customer sources.
This commitment follows a negative response to potential changes in Terms of Service, which have now been revised to prioritize the protection of customer data privacy.
Microsoft’s Copilot Enhanced with Artificial Intelligence
Microsoft has made significant progress in incorporating AI into its services. Microsoft 365 Copilot, which utilizes the Microsoft Azure OpenAI Service, introduces AI functionalities for various tasks such as document creation, presentation development, spreadsheet management, and more.
This AI-powered tool aims to automate repetitive tasks, allowing knowledge workers to dedicate their time to more innovative pursuits.
By leveraging the capabilities of the OpenAI large language model and integrating an enterprise’s data from the Microsoft Graph and Microsoft 365 apps, Microsoft 365 Copilot offers a comprehensive solution.
Enterprise customers can now access Microsoft 365 Copilot through a subscription, priced at $30 per month per user for Microsoft 365 E3 E5 Business Standard and Business Premium customers.
Microsoft has also prioritized privacy and data security concerns by ensuring that Copilot only accesses data that users have authorized, utilizing the same robust controls employed in other Microsoft 365 services.