A Nationwide AT&T Outage Is Being Investigated By The NY AG

(CTN News) – A federal prosecutor in New York is now investigating AT&T’s network outage which caused tens of thousands of customers across the nation to be unable to make or receive calls or use data for hours over the weekend.

It was announced on Thursday by the New York Attorney General Letitia James that she will investigate the causes and response of AT&T to the outage that occurred on Feb. 22.

For a period of up to 12 hours, users were not able to make calls, send texts, or access the internet, making it impossible for many to call 911, James’ office said in a news release.

James stated that the majority of Americans rely on their cell service providers to provide them with consistent and reliable service, which is essential to almost all aspects of their daily lives. In my view, nationwide outages are not just an inconvenience; they can also pose a threat to the safety of consumers, which is why it is crucial that consumers are protected during such outages.”

Affected New Yorkers were encouraged to contact her office to complain about their experiences.

There were as many as 71,000 AT&T customers without service during the peak of the outage on the morning of Feb. 22 when AT&T’s outage took place. After the outage lasted several hours, service was restored by the afternoon despite the fact that it lasted several hours.

It has been reported that the outage was likely caused by a process error, and not by a cyberattack, according to the carrier. This incident was under investigation by the Federal Communications Commission (FCC).

It was announced that AT&T would apply a $5 credit to affected accounts within a few days after the blackout.

As a result of this outage, we acknowledge the frustration that we have caused to many of our customers, and we know we have let them down,” the carrier said in a statement.

“We understand that they may have been unable to communicate with their family, friends, and anyone else they want to contact. As a result, small business owners may have been impacted, potentially disrupting a way in which they connect with their customers in a vital way.”

SEE ALSO:

Bitcoin Closes Out The Most Positive Month Since 2020, Topping $61,000