Amazon Announces Q, A Chatbot Focused On Business

(CTN News) – Amazon has unveiled a new chatbot called Q that is designed for use in the workplace. The announcement was made at the Amazon Web Services Reinvent conference in Las Vegas.

This move is seen as Amazon’s latest attempt to compete with Microsoft and Google in the productivity software market.

Q is named after the character of the same name in either the James Bond movies or the Star Trek television shows, depending on which AWS executive you ask.

This comes a year after Microsoft-backed startup OpenAI launched its ChatGPT chatbot, which has gained popularity for its ability to generate human-like text in response to a few lines of human input using generative artificial intelligence.

A preliminary edition of Q is presently accessible, and a number of its functionalities can be accessed without charge. Following the conclusion of the preview phase, a subscription plan for business users will be priced at $20 per individual per month.

Moreover, a version tailored for developers and IT professionals, encompassing supplementary features, will be available at a cost of $25 per person per month. For business workers, the Copilot for Microsoft 365 and Duet AI for Google Workspace are both priced at $30 per person per month.

At Reinvent, Adam Selipsky, CEO of AWS, mentioned that Q has the ability to assist individuals in comprehending the functionalities of AWS and resolving problems.

Q can be accessed through communication apps like Salesforce’s Slack and text-editing applications used by software developers. Additionally, Q will be accessible through AWS’ online Management Console. Notably, Q is capable of providing citations from documents to support its chat responses.

Selipsky stated that the tool can automatically modify source code, reducing developer workload. It can connect with over 40 enterprise systems, allowing discussions on information from Microsoft 365, Dropbox, Salesforce, Zendesk, and AWS’ S3 data-storage service. Users can upload documents and ask questions while interacting with Q.

Steven Dickens from the Futurum Group believes AWS Q will be a game changer for customers navigating service options. He expects widespread adoption by developers and cloud admins.

Amazon has introduced various end-user applications, but none have been successful. AWS’ revenue mainly comes from core computing and storage services.

Administrators can decide if Q can answer general questions, according to Deepak Singh, an AWS vice president.

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