Electronic Health Record (EHR) customization is modifying an EHR system’s default functionality to fit the workflows of healthcare providers (HCPs). EHR systems typically have a base set of functions, but HCPs’ workflows rarely fit into this default functionality.
Customization can maximize the system’s impact by improving its usability and minimizing resistance to adoption. However, customization can also introduce added complexity into future software upgrades and require more time to train end-users. Striking the right balance between customization and standardization is crucial to ensure that EHR systems meet clinical and business needs.
In this context, it is essential to consider the following aspects of EHR customization:
Understanding the Need for EHR Customization
Electronic Health Record (EHR) customization is necessary to meet healthcare providers, and clinics unique needs. Healthcare workflows, data requirements, and regulations vary, so customization ensures efficient and compliant record-keeping. Tailoring EHRs also improves user satisfaction, data accuracy, and patient care by allowing for specific templates, microse, features, and integrations that align with individual practices and specialties.
Benefits of EHR Customization
More Time for Patients – Tailor EMR can reduce providers screens time and llowing for more patient-focused time.
- Generate more revenue – Customization leads to better capturing of reports and get more reimbursements because of error free reports submissions.
- Reduce Administrative work – Customization can positively affect practice administration, medical partners, and staff members.
- Increase efficiency – Customization can increase efficiency, productivity, and, ultimately, patient care.
- Role based access – Customization can limit user access based on their designated roles and responsibilities within the organization.
- Personalized & user-friendly interface -In Customise EHR will create customise feature and user friendly UI. It helps to reduce providers training time.
How to Effectively Customize Your EHR System
- Setp-1 Formulate your idea in a request for information: If you want to create a new EHR system, describe the project’s scope in a request for proposal.
- Have a hierarchy of goals: When introducing a new EHR system, expectations must be communicated to ensure that the system will be easily used and developed within budget. Having a hierarchy of goals is crucial to avoid developing features that are not currently required.
- Understand your EHR’s capabilities: You must understand it and determine how it can streamline and improve paper-based office processes. Using an EHR will require you to change how you do many things and who does what.
- Plan, plan, plan: Much of an EHR implementation’s eventual outcome depends on the planning you do long before you go live. Write the plan down, use project management software, talk to experts and other users, and visit other implemented sites. Do not wing it.
- Develop minimum viable product (MVP) : If you wish to test your idea, you can create software with minimum features to perform essential functions. Later on, if your idea appears successful, you can add advanced features in further updates.
- Ensure scalability and customization: It is essential to note that a highly customizable and scalable EHR system tailored to the specific needs of different healthcare organizations is essential.
- Get feedback: Launch the MVP version of the EHR system to analyze its performance and get feedback. This helps understand where and how to make changes to the final solution.
Common Pitfalls to Avoid in EHR Customization
Electronic Health Record (EHR) customization can be challenging, and several common pitfalls should be avoided. Here are some of the most common EHR customization pitfalls and how to avoid them:
- Rushing implementation: Taking the necessary time and expense during implementation is crucial to ensure all users are satisfied with the EHR and its workflow.
- Spending too much or too little time on data entry is frustrating when dealing with an EHR system. Spending too much or too little time on data entry can lead to errors and frustration.
- Limited investment into training hours: During EHR software development & its implementation, practices are suggested to train their employees throughout the new and improved workflow process. Before agreeing to implement EHRs, find out exactly how much training should go into the process and only go through with it if your practice is ready to complete it.
- Misunderstood workflow processes: One of the primary purposes of implementing EHRs is to create a steady workflow in the practice. Unfortunately, EHR implementation can mess up the workflow in practice entirely if it is not customized to fit its purpose correctly. To avoid this problem, ensure your vendor gives you a proper demonstration of how the implementation will work in your practice.
- Poor EHR setup and management: Poor setup and management of the EHR itself is the most common mistake that can be made. This might be the most harmful mistake you can make because the other errors on this list can more or less be contained. An EHR that has been poorly implemented will likely affect all of your organization’s processes. Avoiding errors starts with setting up and implementing your EHR with the end-user in mind.
- Not evaluating EHR solutions thoroughly before purchase: Avoid this pitfall by evaluating any EHR solution before purchase. The most common mistake is to assume that an EHR bearing a certification for Meaningful Use will fit the needs of a practice or hospital.
In conclusion, Electronic Health Record (EHR) customization is a critical step in aligning healthcare systems with the unique needs of providers and clinics. It offers numerous benefits, including improved patient care, increased efficiency, and better revenue generation. However, customization should be approached with careful planning and consideration to avoid common pitfalls, such as rushing implementation or inadequate training. Striking the right balance between customization and standardization is essential to ensure that EHR systems effectively serve clinical and business needs.