(CTN News) – Verizon, one of the largest telecommunications companies in the United States, has reached a settlement in a class action lawsuit that accused the company of deceptive and unfair practices regarding undisclosed administration fees.
Despite maintaining its denial of any wrongdoing, Verizon has agreed to pay up to $100 million to eligible customers as part of the settlement.
The lawsuit alleged that Verizon imposed these undisclosed administration fees in a manner that was deceptive and unfair to its customers.
These fees were not clearly disclosed to customers, leading to confusion and frustration among consumers. However, Verizon has agreed to the settlement without admitting any fault or liability.
Under the terms of the settlement, customers who were charged administrative fees between January 1, 2016, and November 8, 2023, may be eligible for compensation.
Eligible individuals will be notified through email or mail and must file their claims by April 15 in order to receive the payment.
While has agreed to pay the settlement, the company will continue to administer these fees. However, as part of the settlement, Verizon will update its customer agreement to provide clearer disclosures about these charges. This is aimed at ensuring that customers are fully informed about any administrative fees they may incur.
It is important to note that the settlement only applies to charges issued to customers between January 1, 2016, and November 8, 2023. Customers who believe they were affected by these undisclosed fees have until April 15, 2024, to file their claims and potentially receive compensation.
Despite the settlement, Verizon maintains its denial of any wrongdoing and the merit of the lawsuit.
The company’s decision to settle can be seen as a strategic move to avoid further legal costs and potential damage to its reputation. By agreeing to compensate eligible customers and updating its customer agreement, Verizon aims to resolve the matter and move forward.