BANGKOK – The Thai E-Commerce Association recently held a major meeting with the Trade Competition Commission of Thailand (TCCT). Online vendors also joined the talks to express their deep frustration with the industry. They raised serious concerns over unfair business practices and skyrocketing commission fees charged by major e-commerce platforms.
Many small business owners are struggling to survive in the current competitive market. E-commerce platforms have steadily increased their gross profit fees over the past year. These rising costs make it much harder for local sellers to compete online and make a living. During the meeting, vendors asked the government to step in and create a fairer playing field.
Key Takeaways
- Thai sellers are urging the government to lower platform commission fees from 30% to a more manageable 10-15%.
- The TCCT is using its new e-commerce guidelines to heavily monitor digital platforms for unfair practices.
- A special digital platform oversight panel was formed to investigate fee structures and forced logistics choices.
High Commission Rates Hurt Local Sellers
The core issue discussed at the meeting was the massive increase in online selling fees. Some major digital platforms now charge a gross profit rate of up to 30%. For small and medium-sized enterprises, this high rate eats away at their narrow profit margins. Digital Economy Minister Chaichanok Chidchob stated that these current fees are simply excessive.
He argued that a fee rate between 10% and 15% would be much more reasonable for everyone involved. By reducing these costs, Thai merchants can finally breathe a sigh of relief. Government officials want to find a balanced approach to solve this growing crisis. They aim to protect local businesses without completely disrupting how these digital platforms operate.
To read more about the proposed fee reductions, check out the recent report by The Nation Thailand. Finding a balanced approach is critical for the long-term growth of the local economy. Ultimately, both buyers and sellers will benefit from a more stable and fair online marketplace.
New E-Commerce Rules Target Unfair Trade
To address these growing concerns, the TCCT recently introduced strict new rules for platforms. The highly anticipated e-commerce platform guidelines officially took effect on March 25, 2026. These rules set clear standards to prevent market dominance and stop unfair trade practices. They give authorities more power to protect small businesses from being exploited.
The new guidelines tackle both pricing and non-pricing behaviors in the digital market. For example, platforms can no longer suddenly change fee structures without giving adequate notice to sellers. Furthermore, they cannot force local sellers to use a specific logistics or delivery provider. You can learn more about these guidelines from this detailed Baker McKenzie analysis.
The TCCT will use these strict rules to carefully monitor the entire online market. Any conduct that harms market fairness could lead to serious legal action against the platform. This new framework gives vendors more power to fight back against unfair business policies.
A Special Panel Steps Up to Protect Vendors
The TCCT has also established a Digital Platform Oversight Subcommittee to tackle these exact problems. This dedicated panel will oversee complaints between e-commerce marketplaces and the sellers who use them. In the first half of the year alone, the TCCT received 17 major complaints regarding digital platform conduct.
Most of these complaints involved forced logistics choices and unfair, mandatory promotional campaigns. The panel plans to order major e-commerce platforms to reveal their exact fee structures. This move will force companies to be more transparent about how they charge local merchants. Read the full story on the Bangkok Post.
By gathering this crucial data, the government can develop urgent regulatory measures to fix the market. In the end, the main goal is to create a more balanced digital economy for all Thai businesses. This cooperation between vendors and the government marks a major step forward for e-commerce.
