BANGKOK – A foreign couple carrying a baby were left high and dry in the middle of a Bangkok tollway because the taxi driver went past their agreed destination.
Facebook user Surachai Hiranpraditkul posted to his page that the foreign tourists and their young child had been taking the cab from Suvarnabhumi airport to Rama IV Road, the taxi driver used the tollway but failed to take the exit near Rama IV Road.
He did not want to take responsibility and told the passengers to get out of the vehicle in the middle of the tollway.
Surachai Hiranpraditkul wrote “My friend who is a traffic policeman found the tourists and helped them, however they couldn’t remember the taxi’s license plate. Police said, cameras at the airport should have captured this taxi’s image and the will investigate the indecent further.
On September 1, 2012, a law went into effect saying if a taxi refuses to pick up passengers, it’s considered one of 13 traffic violations that a driver can be immediately fined for. But that’s not the only problem. Issues with taxi drivers in Thailand range from a driver being just plain rude to charging passengers fake meter fees to taking unnecessary detours.
If you are sick of the problems and don’t want to just complain through your personal channels, vent via these apps so hopefully, at least, your voice can be heard by people who can do something about it.
Taxi Reporter is a hub for taxi passengers to report problems. It aggregates the comments and passes them to Thailand’s department of Land Transportation. Taxi Reporter is available on iOS and Android. Users can check-in, take down the license number of the cab they are in, and share the feedback with the app users and their friends on Facebook. Although the app is in Thai, the navigation is in English, so non-Thai speakers can also participate in reporting bad taxis.
Similar to Taxi Reporter, Thai Taxi Complaint is an app that allows users to report on taxis, buses, and vans. The application allows users to check in while they enter a cab. The check-in can automatically publish to Twitter and Facebook to alert friends and family where you are. It claims that “You can feel safe that if anything happens, your friends know where you are and what taxi you are in.” The app has a user rating feature with a simple thumbs up or down. There’s also an interactive map to find the areas that have good taxis and areas where it could be difficult to get one. Thai Taxi Complaint is available on both iOS and Android.
We hope these two apps can help Bangkokians navigate through Bangkok a little easier. If all else fails, call the Department of Land Transport directly at 1584.