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Thai Government Launches Multi-Lingual Complaints Hotline For Foreigners

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The government officially launched the foreign-language service of its hotline number on Wednesday. (Photo by Thanarak Khunton)

The government officially launched the foreign-language service of its hotline number on Wednesday. (Photo by Thanarak Khunton)

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BANGKOK – Deputy Permanent Secretary Chamroen Yutithamsakul reported to a press confrence that the Government has launched a new multi-lingual hotline, number 1111, to receive complaints from foreigners, manned by staff who speak English, Japanese and Chinese.

The service was officially openedĀ on Wednesday, Mr. Chamroen Yutithamsakul, said the hotline would receive general complaints such as issues with tax refunds and about immigration procedures, and the staff would forward them to the relevant government agencies.

The service for foreigners had already been operating on a test basisĀ for six months, however foreign visitorsĀ can still fileĀ urgent complaints with tourist police viaĀ hotline number 1155.

While in Chiang Mai, Minister Panadda Diskul, told the Bangkok Post by phone that foreigners should view Thai people, especially government officials, as friends they could reach out to for help.

He said the government’s public complaints centre was manned around the clock.

The PM’s Office and the Government Lottery Office gave out lunch coupons and travel money to people with problems who went to the complaints centre near Government House.

By PATSARA JIKKHAM

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